FAQs on our services

Frequently asked questions.

Here are the questions our personal and corporate Cardholders ask most frequently.

Questions and answers on our cards
Questions and answers on emergencies
Questions and answers on our online services

If the FAQs have not answered your query, please call our Customer Service Centre on 0820 820 536 from France (0.12 € TTC/minute) or +33 1 70 75 51 16 from other countries.


Alternatively, send us your query electronically.